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Adventures in Commercial Tech Support

Scott Harney, <omega@omegaman.dhs.org>

1.0 ($Revision: 1.01 $), February 4 1998

The following is an account of an attempt to get some simple technical support for one of my clients. For those who claim free software doesn't have reliable technical support, I offer this anecdote for consideration.

1. The Problem

2. Why I had to call Tech Support

3. Latin Hold Music is Good

4. The Moral

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